Our Policies

Shipping Policies

Shipping Via USPS

We ship products up to our 4 gallon containers via USPS. Rates are calculated automatically during check out through a real-time connection with the USPS site using the dimensions and weight attributes of your order. Since our 55gal drums and 330gal totes exceed the allowable shipping weight for USPS service, these items will ship via LTL (Less Than Truck Load) carriers.

Return Policy

Buyers are responsible for the return shipping cost and items shipped must be returned in its original condition before a refund is processed.

Cancellation

We accept cancellation if your request is submitted before the order is processed. Once your order is processed, you will be responsible for returning the items shipped in its original condition before we can issue a refund.

Privacy Policies

Information Collected

When you order and register with HBPROCHEM, we collect your name, address, phone, email, payment method including credit card numbers, personal web settings and account numbers. We do not sell or distribute this information to any third party except to complete transactions with our freight companies and third-party suppliers that are authorized to drop ship orders on our behalf. When you register as a customer on our website and provide us with your email address, we may occasionally send you email with recommendations or notices of new products, prices, and services.

Use of Cookies

HBPROCHEM uses cookies to identify customers and track the shopping experience when you visit our site. This benefits you by allowing you to stay logged in during your visit so you do not have to continually log-in. It also allows products to remain in a shopping basket even as you go to other areas to browse.

Site Security

All information gathered on our site is stored and maintained in secure facilities. Our web site is regularly tested for potential security breaches.

Policy Updates

HBPROCHEM reserves the right to change this Privacy Policy at any time. The revised policy will be posted on our website for visitors to review.